Technical Services Manager

Kace Networks, Inc. of Mountain View, CA seeks a Technical Services Manager (TSM) to recruit, enable, support, and monitor partners in the Philippines and other SE Asian countries.

Technical Services Manager (TSM)
(Others - Sotheast Asia, Australia)

Responsibilities:

The TSM is the primary technical resource and point of contact for KACE partners in Asia. TSMs are responsible for actively driving and managing KBOX demonstrations and evaluations, working in conjunction with the partners as the key technical advisor and KBOX evangelist. The TSM must be able to articulate the benefits of the KBOX systems management appliance to both business and technical users. The TSM must be able to quickly identify customer needs and clearly map KBOX functionality to those needs. The TSM must be able to quickly identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. The TSM must be able to establish and maintain strong relationships throughout the sales cycle with both the partners and the customer’s key people. The TSM must explain and enforce KACE’s sales process and ensure that pipeline information, opportunity status and next steps are clearly and thoroughly updated each week.

• Responsible for development and delivery of product demonstrations and Proof of Concept evaluations as well as training partner technical staff on how to prepare and deliver demonstrations and POCs.
  
• Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
  
• Able to respond to functional and technical elements of RFIs/RFPs
  
• Able to convey customer requirements to management of both partner organizations and KACE.

Requirements:

Ideal candidate must be self-motivated with a proven track record in software sales and knowledge of technology. Comfortable in the dynamic atmosphere of a short sales cycle and a rapidly expanding customer base. Comfortable working from home when not on-site at customer or partner office. Must be able to travel extensively within SE Asia / Australia as well as a few trips per year to US and other locations. Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports. Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.

• 3-5+ years relevant experience in technical pre-sales
  
• Must have deep experience with Windows Operating Systems
  
• Experience with Linux, Mac OS, Active Directory, Group Policy a plus
  
• Experience and familiarity in systems management a plus
  
• A B.S. in Computer Science or a related field is strongly preferred